PRODUCT SHIPPING

All products will be shipped via United States Postal Service, unless otherwise specified and paid for. Purchases should be shipped in 4-10 business days.

RETURNS

100% Satisfaction Guarantee:

All returns and exchanges must be in original condition and include all accessories. Piano-By-Ear.Com / Kingdom Enterprises, Inc. reserves the right to deny any return or exchange and may request identification as a condition of your return or exchange.

Technology, Digital Property, Software, CD’S & DVD’S

30 Day Return Policy:

Your Original Receipt is required for all returns or exchanges

Special Order/Custom Items and Manufacturer Direct items cannot be returned or exchanged unless damaged upon receipt. Tech and Consulting Services are non-refundable once services have been performed. Pre-Paid Lessons are non-refundable, and cannot be returned or used to purchase other gifts, but can be exchanged for the same product of the same price in an online delivery format.

Piano-By-Ear.Com / Kingdom Enterprises, Inc.

P.O. Box 47428 * Atlanta, GA 30362

800-44-BY EAR * pbeadmin@piano-by-ear.com